Date: 2013.10.12
Location: Rayong, Thailand
Inquiry: Multiple wire drawing machine gear box from European well-known brand broke down
Solution: Replace with new gears made in China to recover production
Log:
Date: Oct. 11, 2013 (Day 1)
We received customer’s call from Thailand, who requested us to offer urgent support for broken gears of imported drawing machine.
Date: Oct. 12, 2013 (Day 2)
We booked flight ticket and departed for Bangkok, Thailand
Date: Oct. 12-13, 2013 (Day 3 - Day 4)
We inspected the damaged gears and confirmed solution.
Date: Oct. 14 - Nov. 19, 2013 (Day 5 - Day 41)
We prepared new gears for replacement.
Date: Nov. 22, 2013 (Day 44)
New gears delivered, and engineers from Strong Machinery visited customer’s site for installation.
New gears were replaced, and the production was recovered!
Mission successfully completed, and our technical team returned to China.
Date: Aug. 1, 2017 (Day 1,392)
The replaced gear box from Strong Machinery has been working well.
Results
1. Reduced maintenance time: 1/5 of the time offered by the original manufacturer.
2. Reduced maintenance cost: 15% of the cost offered by the original manufacturer.
3. Fast reaction to customer’s inquiry.
4. Door-to-door technical support with durable and qualified replacements at competitive price.
